Shopping with Mars Men means never having to stress over a return
We built our policy to be straightforward, no fluff — just solid support when you need it.
WHAT'S OUR RETURN POLICY?
Start your return via our Returns Portal. It’s fast, simple, and no awkward emails required.
Kick things off through our Returns Portal. Fill in your details — no hoops, no hassle.
Return or replace? Pick what works best for you.
We’ll send your label and instructions. Print, pack, and drop it off. That’s it.
Gift return? No problem. Just use the Returns Portal and include the order number or purchaser info. We’ll set you up with store credit or exchange options — no questions asked.
Refunds are processed within 10 business days of receiving and inspecting your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at liftoff@mengotomars.com.
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Our support team is here for you. You can always contact us for any return question at liftoff@mengotomars.com and we’ll take care of you.
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