Refund Policy

Last Updated: October 1, 2026

Mars Men stands behind every product we make. Your first order comes with our 90-Day Money-Back Guarantee, so you have time to use the product as directed and decide if it's right for you.

This policy covers all Mars Men products, including Boost and Ignite. The same guarantee applies to all of them, whether you subscribe or buy once.

90-Day Money-Back Guarantee (First Order Only)

To qualify:

• You request the return within 90 days of the delivery date.
• It is your first Mars Men order, of any product. The guarantee applies once per customer.
• You used the product as directed.
• If your order had more than one bottle or box, only one may be opened. The rest must be unopened.
• You also return any free gifts that came with the order. Otherwise you won't receive the full eligible refund.

The guarantee does not cover any order after your first. That includes subscription renewals, refills, repeat orders and first orders of a different Mars Men product.

Subscriptions and Later Shipments

From your second shipment on, you control what you receive. You can reschedule, skip, pause or cancel anytime before your next shipment date, from your account or from the link in your order confirmation email. See our Cancellation Policy for details.

Later shipments aren't covered by the guarantee and can't be refunded. If a later shipment arrives damaged or wrong, or is lost in shipping, we'll replace it for free. See "Damaged, Defective or Wrong Items" below.

How to Start a Return

To start a return, visit our Return Portal.

If your return is approved, we'll email you a return shipping label with instructions on where to send your package.

We can't accept items sent back without first going through the Return Portal.

Questions? Email liftoff@mengotomars.com.

Refund Processing Fee

A $7 processing fee is taken out of approved refunds when the product isn't defective, meaning you're returning your first order because it wasn't the right fit for you.

We never charge the fee when the refund is due to:

• An item that arrived damaged or defective
• The wrong item shipped
• A shipping failure, such as a lost package or one sent back because of a carrier or fulfillment problem
• Being billed twice by mistake
• Any other error on our side confirmed by our Customer Experience team

Damaged, Defective or Wrong Items

Please check your order when it arrives. Email liftoff@mengotomars.com as soon as possible if something is damaged, defective or not what you ordered.

• First order: we'll send a replacement or issue a full refund, with no processing fee.
• Later orders: we'll send a replacement at no cost.

Non-Returnable Items

Gift cards can't be returned. Apart from the guarantee and the damaged, defective or wrong-item cases above, we don't accept returns.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved.

Approved refunds go back to your original payment method, minus the $7 processing fee unless one of the no-fee cases above applies. Refunds are usually processed within 10 business days. Your bank or card company may need extra time to post it.

If more than 15 business days have passed since your refund was approved, email liftoff@mengotomars.com.

Nothing in this policy limits any rights you have under applicable law.